Refund policy

Thank you for buying a book from a very small, family-run shop. Every order here is packed by hand, and we want you to be happy with it.

Returns

You have 30 days from the day your order arrives to request a return. To be eligible, the item needs to be in the same condition you received it: unread, unused, with any tags still attached, and in its original packaging.

To start a return, email Cece@CecesStories.com with your order number and let us know what you would like to send back. We will reply with instructions and a return address. Please do not mail anything back before you hear from us, as returns sent without prior arrangement cannot be accepted.

Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or we sent the wrong thing. We recommend using a tracked service, since we can only refund items that actually reach us.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email Cece@CecesStories.com within 7 days with your order number and a photo of the problem. We will make it right with a replacement or a full refund, and you will not need to pay return shipping.

Items we cannot accept back

Gift cards
Items marked final sale or clearance
Books or plush that have been used, washed, heated, or are no longer in resalable condition
Anything returned more than 30 days after delivery

Warmies plush that have been microwaved or laundered cannot be resold, so they can only be returned if the problem was there when the item arrived.

Exchanges

The quickest way to exchange something is to return the original item for a refund and place a new order for what you would rather have. If a title is out of stock, email us and we will help you sort it out.

Refunds

Once your return arrives and we have had a look at it, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. How quickly it shows up after that depends on your bank or card issuer, which is usually another few business days.

Original shipping charges are not refunded unless the return is our error. Discounts applied to an order, such as the 10% off orders over $110, are recalculated across the items you keep.

Cancellations and address changes

If you need to cancel or fix a shipping address, email us right away. We pack quickly, but if your order has not shipped yet we will almost always be able to catch it.